About Us

Our Simple Terms and Conditions

We have endeavoured to keep our terms and conditions simple, straightforward and fair for both parties.

Acceptance:

In paying your deposit and confirming your booking you have deemed to accept our terms and conditions.

Pricing & Timing for Your Event:

The pricing for your party is quoted on a per head basis. This covers the all the food and agreed related services including travel and fuel, set up, clearing and packing away. This does not include the cost of Bar Services and/or extra Staff unless otherwise stated.

The quoted price for your event will be based on a pre-agreed schedule and time budget based on your specific party plans and requirements.

Our Staff costs are typically charged out at a minimum of six hours – unless agreed otherwise. We reserve the right to charge for the number of hours that the event may excessively over run the pre-agreed budget to cover the additional staff costs. For example, if your event over runs by more than one hour we reserve the right to charge for additional staff hours costs.

Additional Staff hours costs will be billed at £12 per hour for each member of staff at your event. We will not bill any additional hours if the delay is our fault. We will always endeavour to follow your timings for your event unless it is a matter beyond our control.

Guests running late?

We understand that party plans can be delayed due to factors beyond your control. Whilst we aim to be flexible with our timing for food service, should our time on site be extended excessively beyond the timings agreed we reserve the right to charge you for the additional staff hours costs at the end of the evening.

After hours service:

After hours services is deemed after midnight. If Paella Fella staff are requested to stay after agreed hours the client will be responsible for paying for the extra staff hours & after hours travel costs at the rate defined above.

Access & Parking for Set Up and Clearing Down/Exit:

Should access for set up, clear down and exit change beyond what has been agreed or planned, especially if it impinges our ability to set up and leave in a timely way we reserve the right to make an additional charge. Where a site survey is not undertaken or possible, the Client should provide sufficient information and detail, plans and or pictures of the proposed party venue location to assist us with our planning.

Equipment hire:

Any loss, breakages or damage by you or your guests to rental equipment that are incurred during the event will be billed directly to the client after the event.

Deposits & Payments:

Deposits are required to confirm your booking. Deposits are levied on the following basis:

50% deposit is payable within 6 months of the date of your event
30% deposit payable for any event over 6 months of the date of your event
25% or £500 deposit is required for any booking over a year
The balance is to be paid in the week before the event on receiving the final invoice. ALL Monies MUST be paid before your event.

In event of cancellation:

Should you need to cancel your event booking, the following cancellation terms will apply:

full deposit will be returned if 2 or more months notice is given
50% of your deposit will be refunded if the event is cancelled 8 weeks before or less
if the event is cancelled two weeks before or less there is no refund on your deposit

Final Guest numbers:

Final guest numbers should be submitted 7 days before the event.
If there is a drop in numbers four days before the event then no reduction in costs can be expected. If the numbers increase, every effort will be made to accommodate this, however additional costs may be incurred.

Force Majeure:

We cannot accept liability or pay compensation where the “performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to “Force Majeure.” Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, road traffic accidents, wet or windy weather conditions, fire and similar events outside our control.”

Nicholas S Blythe

Director

Paella Fella Ltd November 2014